Privacy Policy
Last Updated: 2-12-2026
Epiphany Grove LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, purchase digital products, schedule appointments, sign contracts, submit intake forms, or participate in our coaching and Reiki services (collectively, the “Services”).
By using our Services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you interact with our Services:
Personal Information
- Name, email address, phone number, and billing details when you purchase or schedule.
- Account login details if you create an account on our site.
- Information submitted through intake forms, contracts, questionnaires, or session documentation.
Payment Information
Payment details (credit/debit card, PayPal, or other methods) are processed securely by third-party payment processors (e.g., Stripe). We do not store your full payment information.
Usage Information
IP address, browser type, device information, and pages you visit on our website (via cookies and analytics tools).
Communications
Records of communications sent via email, contact forms, or SMS/text (if you choose to use those methods).
Health/Wellness Information (Optional)
If you choose to share personal health or wellness-related information during coaching or Reiki sessions, it will be used solely to support your experience.
Please note that Epiphany Grove LLC is not a covered entity under the Health Insurance Portability and Accountability Act (HIPAA), and information shared through coaching or Reiki services is not considered protected health information under HIPAA.
2. How We Use Your Information
We use the information we collect to:
- Provide, schedule, and deliver Services.
- Process payments and issue receipts.
- Send confirmations, reminders, updates, and customer support communications.
- Deliver digital products and course materials.
- Store session notes, intake information, and contracts for service continuity.
- Improve our website, offerings, and customer experience.
- Send newsletters or marketing emails if you have opted in (you may unsubscribe at any time using the link provided in our emails).
If you opt in to receive SMS reminders or text communications, standard message and data rates may apply. You may opt out at any time by replying STOP or contacting us directly.
3. Sharing of Information
We do not sell your personal information.
We may share information with trusted third-party service providers who help operate our Services, including but not limited to:
- Payment processors (e.g., Stripe)
- Website hosting and scheduling platforms (e.g., Attractwell)
- Email marketing and communication platforms
- Analytics providers
These providers only access information necessary to perform their services and are expected to maintain appropriate safeguards.
We may also disclose information:
- When required by law or legal process.
- To protect our legal rights.
- In the event of a business transfer (e.g., merger, acquisition, or sale of assets).
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Remember user preferences.
- Improve website performance.
- Collect analytics data (e.g., via Google Analytics or similar tools).
Our website does not currently respond to “Do Not Track” browser signals.
You may manage cookies through your browser settings.
5. Data Retention
We retain personal information, session records, intake forms, and contracts only as long as reasonably necessary to:
- Provide Services
- Maintain service continuity
- Comply with legal obligations
- Resolve disputes
6. Data Security
We take reasonable steps to protect your personal information, including secure website connections (SSL) and the use of trusted third-party service providers.
Client notes, intake forms, and contracts may be stored within secure third-party platforms used to operate our Services and/or secure digital systems maintained by the Company. Access is limited to the Company and used solely for service delivery.
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Privacy rights may vary depending on your state or country of residence. Depending on applicable laws, you may have the right to:
- Access and correct your personal information.
- Request deletion of your personal data.
- Opt out of marketing communications.
- Restrict or object to certain processing.
To exercise your rights, contact us using the information below.
8. Children’s Privacy
Our Services are not directed to individuals under 18. We do not knowingly collect information from children. If we learn that we have collected such information, we will delete it promptly.
9. International Visitors
If you access our Services from outside the United States, please note that your data may be transferred to and processed in the United States. By using our Services, you consent to such transfer.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the “Last Updated” date revised. Continued use of the Services after updates indicates acceptance of the changes.
11. Contact Us
If you have questions about this Privacy Policy or your data, please contact us at:
